If you were unable to book a session online because the online registration had closed, please contact PD Premium Studio directly. We may be able to assist you in registering for the session if spots are still available. Please note that availability is not guaranteed, so we recommend booking your sessions in advance whenever possible to ensure you can attend the classes you want.

At the moment, some of the apps we use on our website are not fully compatible with English translations. These include the Booking App which consists of the Calendar (displayed on the Schedule page), Fill out details (displayed during the Booking progress), and My Bookings (a function in Member Account). We apologize for any inconvenience this may cause and assure you that we are working to update these parts of the website as soon as possible.

If you encounter an error while attempting to update your personal information, we recommend trying the following steps: • Refresh the page on which you are attempting to update your information. • Log out of your account, then sign in again and try once more. If these steps do not resolve the issue and you are still unable to update your personal information, please contact us directly for assistance. Our team will be happy to help you resolve the issue so that you can update your information as needed.

If you wish to stop receiving email notifications for new session bookings, you can unsubscribe from these notifications by clicking on the "Unsubscribe" button at the bottom of the email notification you received. This will cancel your notification subscription and you will no longer receive email notifications for new session bookings.

To follow the session you have booked, please follow these steps: Log into your account at pdpole.studio. Go to the My Bookings section of your account. In this section, you will see all of the services and sessions you have booked. Look for the session you would like to follow and click on it to view the details. If you have any issues or questions about accessing your booked session, please don't hesitate to contact us directly for support.

If you have made a payment for a subscription via bank transfer and have not yet received a confirmation, please note that it may take up to 24 hours for us to process your payment and send the confirmation. However, if you require faster support and confirmation, please contact us directly after making your payment. Our team will be happy to assist you and provide a confirmation as soon as possible.

Yes, it is possible to cancel a session you have booked and reschedule it for another date. To do so, please log in to your account and follow these steps: Select "My Bookings" from your account dashboard. Find the service or session you want to cancel and select it. On the details page, you should see options to Reschedule (Lên lịch lại) or Cancel (Hủy) the session. Select the appropriate option. If you choose to cancel, the session will be refunded to your account. You will not lose any membership benefits. You can check the refund information in both "My Bookings" and "My Subscriptions" sections of your account. If you have any issues or questions about canceling and rescheduling your booked session, please contact us directly for assistance.

Before registering online for a class, please make sure of the following: You have a paid membership account or a subscription that includes access to the classes. Your Paid Package has been activated. To register for a class online, follow these steps: Log in to your account on the website pdpole.studio Visit the Schedule page and select the class you want to register for. Check the session information in the Service Details section. Your Purchased Package information will be displayed in the Payment Details section. If you have multiple packages, please select the one you want to use to pay for the registered session. Once you have selected your package, click on the Book now button to confirm your registration. You will receive a confirmation email after your registration is complete. For more guidance, please refer to the video tutorial below:

Registration closed means that online booking for a particular class or session has ended. Typically, online booking is closed 2 hours before the class starts, and after that time, members will not be able to book online for that class.

Group classes typically have a range of 10-16 students. For more information about our classes, please click here

Please check the details of the cancellation at My Services in your Member account. If you have a Sessions Package, you will be refunded for the number of sessions that were cancelled. If you have a Class Package, your subscription will be extended with a number of sessions corresponding to the number of cancelled sessions.

There are several reasons why a session may be cancelled, including: The instructor experiences a health issue. There is a technical problem that needs to be resolved. The class does not meet the minimum number of required students. In each specific case, we will notify affected students of the cancellation and ensure that they receive the appropriate benefits.

A self-practice session is a designated time where you can use our studio to practice on your own. All packages include unlimited self-practice sessions, which are completely free. You can find information about self-practice sessions and register for them here. Please note that during self-practice sessions, there will not be an instructor present to provide instruction. However, if you need assistance with setting up or using equipment, our staff will be happy to help you. We strive to maintain a safe environment in our studio and ask that all members adhere to our safety guidelines while using the facilities.

Please obtain permission from staff/instructors/other members before taking photos or videos.

Yes, a health declaration is required as part of the membership registration process at PD Premium Studio. This information is important for us to understand your health condition and provide you with the most suitable exercise plan. Please be sure to fill out the health declaration completely and accurately to ensure that we have all of the necessary information to provide you with safe and effective training.

Please refer to the Session Package policy and the Class Package policy here.

No, you can only use your own account to purchase a subscription and register for sessions. Please do not share your subscription or account with others. Violations of this policy may result in account suspension, and we do not apply our refund policy or allow package transfers in these cases.

No, smoking or vaping is strictly prohibited at PD Premium Studio. Alcoholic beverages are also not allowed. Please refer to our Rules for more information.

No, pets are not allowed in our facility. We do not provide any pet services. Please refer to our Rules for more information.

Yes, each floor of the building is equipped with a smoke alarm system, emergency stairs, and fire extinguishers to comply with fire safety regulations.

Yes, PD Premium Studio is regularly cleaned by our staff according to the following standards: Wood floors are vacuumed and cleaned at least four times a day. Mats and poles are cleaned daily. Sofas are vacuumed and cleaned before and after every class hour. Porcelain cups are washed after each use. Corridors are vacuumed and cleaned at least four times a day. Restrooms are cleaned at least twice a day. Please use the provided slippers when using the restroom. We prioritize maintaining a clean and hygienic environment for all of our members.

Our restroom is also utilized as a changing room. Please use the slippers provided to enter the restroom.

Yes, members can invite friends to watch them during self-practice time or studio rental hours, but they must inform PD Premium Studio in advance and provide the number of guests. Please note that this policy does not apply to group classes, and non-members are not allowed to attend classes in any way.

Yes, it is allowed to eat at our facility except certain foods and drinks such as durian, pizza, grilled meat, and alcoholic beverages. For more information, please refer to our Rules here.

Yes, we use high-quality equipment to optimize our services and provide the best experience for our members. You can find more information about our equipment here.

No, we do not provide towel rental service. Please bring your own towel if you plan to shower at our facility.

No, we do not provide shower gel and shampoo. Please bring your own supplies and towel if you plan to shower at our facility.

Our website provides multiple registration options, including Gmail, Facebook, and email accounts. If you encounter an error while registering using Gmail or Facebook, please try registering using your email and password instead. If you are still experiencing issues, please contact PD Premium Studio for assistance. Our technical staff will be available to assist you directly.

PD Premium Studio has classes from level easy to advanced. We'll give you the most suitable lesson plan base on your physical condition and your ability. Contact us now!

Absolutely! At PD Premium Studio, we believe that anyone can learn pole dancing, regardless of their body size or shape. Our slogan is "If I can do it, so can you." We encourage you to join our studio and explore your limits. Our experienced instructors will guide you through every step of your pole dancing journey, helping you build strength, flexibility, and confidence. So don't hesitate, come and join us today!

We understand that starting a new fitness journey can be intimidating, especially if you are not feeling your best. Our dedicated and professional team is here to support and guide you every step of the way. We are committed to helping you overcome any negative self-image and stereotypes about your body, and gain the confidence to join our classes. Join PD Premium Studio now and let us help you achieve your fitness goals in a welcoming and supportive environment.

We understand that choosing the right class can be difficult, especially if you are new to pole dancing. Our team is here to help you find the class that best fits your needs and goals. Please contact us directly via Facebook, Zalo, or Support Online, and our friendly staff will be happy to assist you. We can provide you with more information about each class and help you make an informed decision. So don't hesitate, reach out to us today!

No, we require students to use Exotic High Heels for Exotic/Floor & Pole Flow classes. This is essential to ensure the technicality and safety of our students. Exotic High Heels have specific features that help with stability, balance, and grip, which are important for executing the moves correctly and preventing injuries. Therefore, we strongly advise against using casual high heels for these classes.

The appropriate attire for each class may vary. Please refer to the list of Classes for more information about suitable clothes. Here are some general guidelines: For pole classes, we recommend wearing a bikini with elastic and good crotch coverage, along with underwear for personal hygiene. The material should be absorbent to help manage sweat. For classes such as Loops (Lyra), Hammock, Conditioning (Fitness), Stretching, and Handstand, we recommend wearing stretchy sportswear to cover and absorb sweat.

No, we ask that you do not use body lotion or sunscreen before attending our classes. This is to ensure the safety of our students and to prevent slipping on the pole or floor. We recommend cleaning your body before attending class to ensure the best possible grip and to avoid any accidents.

No, there is no age or gender restriction for our classes. We welcome individuals of all genders and ages to join our studio. However, please note that the registration age for our classes is 6 years old and above for our kid's classes, and 16 years old and above for our adult classes. Children who wish to participate in adult classes will need parental permission.

Yes, you are welcome to use all of the equipment available during your rental period. Please refer to our Amenities and Facilities list for more information about the equipment available in our studio.

Yes, our staff is always available to support our guests during their studio rental period. If you need any assistance or have any questions during your rental period, please don't hesitate to ask one of our staff members for help. They will be happy to assist you and ensure that your experience at PD Premium Studio is enjoyable and stress-free.

Yes, we provide free parking for all of our members. Motorbike parking is available in front of the building or in the basement. For cars, please contact the building's security to receive instructions for parking.

Currently, PD Premium Studio has only one location at 203, Lac Long Quan Street, Tay Ho, Hanoi. We do not have any other branches or locations using our brand name. If you come across any other locations using our name, please be aware that they are not affiliated with us and are likely fake.

Yes, PD Premium Studio is conveniently located near a bus stop. The bus stop for routes 13/22/33/55A/55B/90 is located directly in front of our building, making it easy and convenient to access our studio using public transportation.

Unfortunately, at this time, PD Premium Studio does not support online payments.

At PD Premium Studio, we currently accept payment by cash or bank transfer to the following account: Account number: 248899999 Account owner: NGUYEN PHUONG DUNG If you prefer to use a different payment method, please do not hesitate to contact us for assistance. Our team will be happy to work with you to find a payment solution that is convenient and secure for you.

Unfortunately, at this time, PD Premium Studio does not offer installment payment options.

It depends on the specific event. Please contact us for more details on whether the event allows guests or not.

We regularly update our events on Facebook or News. You can stay up to date by following us on Facebook and checking our News page for the latest updates.

Children are welcome to participate in events organized by PD Premium Studio, but they must have parental permission. The age limit and requirements for each event may vary, so please contact us for more details about the specific event you're interested in.